Shuttle Terms and Conditions

The following terms and conditions govern all use of the service (*, or any other website owned and operated by H2G Lab which incorporate these terms and conditions (the “Service”), including all content, services and support packages provided on via the Service. The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, procedures that may be published from time to time on this website or any other platform operated by H2G Lab (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Service. By accessing or using any part of the Service, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not use the Service. If these terms and conditions are considered an offer by H2G Lab, acceptance is expressly limited to these terms.

Effective date: 01/11/2018

  1. Definitions
  1. The “Agreement” refers, collectively, to all the terms, conditions, notices contained or referenced in this document (the “Terms of Service” or the "Terms") and all other operating rules, policies (including the Shuttle Privacy Policy) and procedures that we may publish from time to time on the Website.
  2. The “Service” refers to the applications, software, products, and services provided by H2G Lab.
  3. The “Website” refers to Shuttle’s website located at, and all content, services, and products provided by H2G Lab at or through the Website. It also refers to H2G Lab-owned subdomains of
  4. “Customer”, “You,” and “Your” refer to the individual person, company, or organization that has visited or is using the Website or Service; that accesses or uses any part of the Account; or that directs the use of the Account in the performance of its functions. A User must be at least 13 years of age.
  5. “H2G Lab”, “We,” and “Us” refer to H2G Lab SAS, as well as our affiliates, directors, subsidiaries, contractors, licensors, officers, agents, and employees.
  6. “Content” refers to content featured or displayed through the Website and available on the Website or otherwise available through the Service. “User-Generated Content” is Content, written or otherwise, created or uploaded by “User”. "Your Content" is Content that you create or own.
  7. "User" refer to each individual end-user (person or machine) of Customer and/or its Affiliates (including, without limitation, employees, agents or consultants thereof) with access to the Service hereunder. A User must be at least 13 years of age.
  8. An "Account" represents your legal relationship with H2G Lab. A “User Account” represents an individual User’s authorization to log in to and use the Service and serves as a User’s identity on Shuttle.
  9. “Organisations” are shared workspaces of the Service that may be associated with a single entity or with one or more Users where multiple Users can access Content. An Organisation can also refer to an instance of the Service.
  10. “Plan” refer to type or level of the Service chosen by the Customer and available to the Users. With each level of the Service comes a set of available features and a predefined set of available Variables.
  11. “Variables” refer to the sum of the different Apps, Users and Add-Ons available in the Service the Customer pays for. These Variables are used to define the Payment.
  12. “App” refer to each application and affiliated build(s), version(s) and metadata attached distributed via the Service.
  13. “Add-On” means the different options other than Apps and Users a Customer can pay for to be included in his Service.
  1. Ownership

Ownership, copyright and title of any software that is developed by H2G Lab shall at all times remain with H2G Lab. You shall not acquire directly, indirectly or by implication any title, copyright or ownership in the software or any parts thereof. We do not claim any ownership rights to the information that you submit to the Service itself, your code is yours.

  1. Your Account and Service

If you create an Account on the Service, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the Account and any other actions taken in connection with the Account. You must immediately notify H2G Lab of any unauthorized use of your account or any other breaches of security. H2G Lab will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

The "owner" of an Organisation that was created under these Terms has ultimate administrative control over that Organisation and the Content within it. An Organisation may have multiple owners, but there must be at least one User Account designated as an owner of an Organisation. If you are the owner of an Organization under these Terms, we consider you responsible for the actions that are performed on or through that Organization.

  1. Acceptable Use of Your Account and the Service

By accepting this Agreement, you agree not to use, encourage, promote, or facilitate others to use, the Service or your Account in a way that is harmful to others ("Acceptable Use"). Examples of harmful use include, but are not limited to, engaging in illegal or fraudulent activities, infringing upon others' intellectual property rights, distributing harmful or offensive content that is defamatory, obscene, abusive, an invasion of privacy, or harassing, violating the security or integrity of any computer, network or communications system, and taxing resources with activities such as cryptocurrency mining.

  1. Payment
  1. Pricing

Our pricing and payment terms are available at If you agree to a subscription price, that will remain your price for the duration of the payment term; however, prices are subject to change at the end of a payment term.

We may, in our sole discretion, change prices from time to time. Changes to pricing will be implemented immediately on update to the website and will be charged to new or existing Customers reaching their payment terms. Fee increases will not apply to current Customers whose payments are in good standing for the duration of their subscription to the same paid Plan and chosen Variables.

  1. Upgrades, Downgrades, and Changes
  • We will immediately bill you once your reach the end of your trial period based on the Variables you are actively using.
  • If you change from a monthly billing term to a yearly billing term, H2G Lab will bill you for a full year at the next monthly billing date.
  • If you upgrade to a higher level of service, we will bill you for the upgraded Plan immediately.
  • If you add any Variables to the Service, we will bill you accordingly immediately.
  • You may change your level of service at any time by choosing a different Plan or decrease your Variables via the owner specific Service interface. If you choose to downgrade your level of service, you and your Users may lose access to features or capacity of the Accounts. Beware that you can downgrade your level of service and reduce the number of Variables available to you only when these Variables have already been reduced within the instance of the Service.
  1. Billing Schedule & No Refunds

For monthly or yearly payment terms, the Service is billed in advance on a monthly or yearly basis respectively and is non-refundable. In the event of a downgrade or a reduction of Variables, we will deposit prorated credits to your Service owner User Account. These credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services terms with the Service. These credits will be automatically used  against your next payment installment.

  1. Authorization

By agreeing to these Terms, you are giving us permission to charge your on-file credit card or any other approved methods of payment for fees that you authorize for the Service.

  1. Responsibility for Payment

You are responsible for all fees, including taxes, associated with your use of the Service. By using the Service, you agree to pay H2G Lab any charge incurred in connection with your use of the Service. If you dispute the matter, contact Shuttle Support. You are responsible for providing us with a valid means of payment.

  1. Failures to Pay Fees When Due

If your account is overdue, in addition to any other rights and remedies, we reserve the right to suspend access to the Service and/or otherwise limit the features or functionality of the Service. We may terminate your account if you fail to pay the outstanding amounts owed within thirty (30) days of the payment due date.

  1. Cancellation

As a User, if you wish to terminate this Agreement or your Service Account, you may simply discontinue using the Service. As an Organisation owner, it is your responsibility to properly delete any instance of an Organisation. As an Organisation owner, you can delete your Account only if another User Account is owner within your Organisation or if there is no instance operating within your Organisation. In the later case, your Organisation is also deleted and cannot be recovered.

  1. Content

Our Service allows you to post, link, store, share and otherwise make available certain software, data, information, text, graphics, videos, or other material (collectively referred to as the “Content”). You are responsible for the Content that you post or make available to the Service, including its legality, reliability, and appropriateness.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

You hereby grant to us and our affiliates a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable (through multiple tiers) license to use, reproduce, display, transmit, modify, create derivative works of and otherwise exploit any Content that you post on or through the Service, solely in connection with the Service.

We reserve all rights to block or remove communications or materials that we determine to be: (a) abusive, defamatory, or obscene; (b) fraudulent, deceptive, or misleading; (c) in violation of a copyright, trademark or, other intellectual property right of another or; (d) offensive or otherwise unacceptable to us in our sole discretion.

You acknowledge that, by providing you with the ability to view and distribute user-generated content on the Service, we are merely acting as a passive conduit for such distribution and are not undertaking any obligation or liability relating to any Content or activities on the Service.

You are encouraged to report any violations of these terms and of our Acceptable Use requirements to H2G Lab Legal.

  1. Content Posted on Other Websites

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which this website links, and that link to this website. H2G Lab does not have any control over those non-H2G Lab websites and webpages, and is not responsible for their contents or their use. By linking to a non-H2G Lab website or webpage, H2G Lab does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. H2G Lab disclaims any responsibility for any harm resulting from your use of non-H2G Lab websites and webpages.

  1. Copyright Infringement and Copyright Directive Policy

As H2G Lab asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by H2G Lab violates your copyright, you are encouraged to notify H2G Lab in accordance with our Shuttle Copyright Directive Policy.

  1. Data Privacy

You shall ensure that any and all information or data, including without limitation, personal data, used by you in connection with the Agreement (“User Data”) is collected, processed, transferred and used in full compliance with Applicable Data Protection Laws (as defined below) and that it has all obtained all necessary authorizations and consents from any data subjects to process User Data. If applicable, you shall adopt and maintain appropriate organizational, technical and security measures prior to any such collection, processing or transfer in order to protect against unauthorized access to or use of User Data. You shall immediately inform H2G Lab upon becoming aware of any breach within the meaning of Applicable Data Protection Law relating to User Data (a “Security Incident”) and to cooperate with H2G Lab in any investigation thereof and in the implementation of any measures reasonably required to be taken in response thereto. If required by Applicable Data Protection Laws, the parties will enter into standard contractual clauses under GDPR (as defined below) for the transfer of any User Data outside of the European Union. For purposes hereof: (a) “Applicable Data Protection Laws” means any applicable laws, statutes or regulations as may be amended, extended or re-enacted from time to time which relate to personal data including without limitation (i) prior to 25 May 2018, the EU Data Protection Directive 95/46/EC as transposed into EU Member State law; (ii) from and after 25 May 2018, GDPR and any EU Member State laws implementing the GDPR; and (iii) the e-Privacy Directive 2002/58/EC, as amended and as transposed into EU Member State law and any legislation replacing the e-Privacy Directive and (b) “GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Counsel of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

(For Shuttle Community Edition Contributors Only) As part of your voluntary contribution to the Shuttle Community Edition project, by agreeing to these terms, you are acknowledging and agreeing that your name and email address will become embedded and part of the repository, which may be publicly available. You understand the removal of this information would be impermissibly destructive to the project and the interests of all those who contribute, utilize, and benefit from it. Therefore, in consideration of your participation in Shuttle Community Edition project, you understand that retaining your name and email address, as described above, does not require your consent and that the right of erasure, as spelled out in the GDPR Article 17 (1) b does not apply. The legal basis for our lawful processing of this personal data is Article 6 (1) f ("processing is necessary for the purposes of the legitimate interests pursued by the controller").

  1. Intellectual Property

This Agreement does not transfer from H2G Lab to you any H2G Lab or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with H2G Lab. H2G Lab, the H2G Lab logo, Shuttle, the Shuttle logo, and all other trademarks, service marks, graphics and logos used in connection with H2G Lab, or the Service are trademarks or registered trademarks of H2G Lab LTD or H2G Lab SAS. Other trademarks, service marks, graphics and logos used in connection with the Service may be the trademarks of other third parties. Your use of the Service grants you no right or license to reproduce or otherwise use any H2G Lab or third-party trademarks.

  1. Changes

H2G Lab reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Service following the posting of any changes to this Agreement constitutes acceptance of those changes. H2G Lab may also, in the future, offer new services and/or features through the Service (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement. H2G Lab may also, in the future, remove features at any time without warning.

  1. General Representation

You represent and warrant that (i) your use of the Service will be in strict accordance with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the European Union or the country in which you reside) and (ii) your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.

  1. Termination & Survival

H2G Lab may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

  1. Limitation of Liability

In no event will H2G Lab or any of its affiliates, its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any damages whatsoever. H2G Lab shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

  1. Indemnification

You agree to indemnify and hold harmless H2G Lab, its affiliates, contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of this Agreement, including but not limited to your violation of this Agreement.

  1. Disclaimer of Warranty

The Service is provided “as is”. H2G Lab and its affiliates, suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither H2G Lab nor its suppliers and licensors, makes any warranty that the Service will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Service at your own discretion and risk.

  1. Partial Invalidity

If any provision of this document is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions shall nevertheless continue in full force without being impaired or invalidated in any way.

  1. Failure to Enforce

The failure of either party to enforce at any time, or for any period of time, the provisions hereof shall not be construed to be a waiver of such provisions or of the right of such party to enforce each and every such provision.

  1. Dispute Resolution

The parties will engage in good faith negotiations to resolve the dispute for a period of ten (10) business days after written notice of the dispute or issue is provided by one party to the other. Within such ten (10) business days, representatives from each party will engage in negotiations to resolve the dispute, and such individuals will meet in person, via videoconference or via telephone and attempt to informally resolve the dispute or issues. If those persons are unable to resolve the dispute within such ten (10) business days, then unless the parties have mutually agreed to extend the negotiation period, a party may exercise its rights available to such party under this Agreement or otherwise.

  1. Governing law

This Agreement shall be governed by and interpreted in accordance with the laws of France.

  1. Publicity

By accepting these terms, you agree that H2G Lab may reference and use Your name, logos and trademarks in Shuttle marketing and promotional materials, including, but not limited to the Shuttle website, solely for purposes of identifying You as a customer of Shuttle. Otherwise, neither party may use the trade names, trademarks, service marks, or logos of the other party without the express written consent of the other party.

  1. Newsletters

By creating an account on you give us permission to add your email address to the Shuttle newsletter or any other publications operated by H2G Lab. You can unsubscribe at any time by using the link at the bottom of the newsletters.

Shuttle Privacy Policy

  1. Introduction

This privacy policy (“Privacy Policy”) applies to all visitors and users of the hosted services and websites (collectively, the “Website” or “Websites”), which are offered by H2G Lab SAS and/or any of its affiliates (“H2G Lab” or “we” or “us”). Self-managed Shuttle Community Edition instances are not included in the definition of Website. Please read this Privacy Policy carefully. By accessing or using any part of the Websites, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.

Shuttle is an open source project and collaborative community, as well as a commercial service operated by the H2G Lab company. This means that many portions of our Websites, including information you voluntarily provide, will be public-facing for the open sharing of innovative developments, ideas, and information that makes a collaborative community so great. While we are committed to open sharing, we strive to respect the privacy of individual community members and will minimize the information we collect and share. If you do not want to share your information, including personally identifiable information, with other community members and the public, please be thoughtful as to how you interact with our Websites and what information you provide through the Websites (for example, through creating a public profile, project contributions, comments, and blog posts).

  1. What Information H2G Lab Collects and Why
  1. Information from Website Visitors

Like most website operators, H2G Lab collects basic non-personally-identifying information from Website visitors of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how visitors use the Website, to improve our Websites and experience for visitors, and to monitor security of the Websites. From time to time, H2G Lab may publicly release non-personally-identifying information collected from Website visitors in the aggregate, e.g., by publishing a report on trends in the usage of the Website.

H2G Lab also collects potentially personally-identifying information like Internet Protocol (IP) addresses from visitors. H2G Lab does not use such information to identify or track individual visitors, however. We collect this information to understand how visitors use the Websites, to improve performance and content, and to monitor security of the Websites.

H2G Lab may collect statistics about the behavior of visitors to our Websites. For instance, H2G Lab may reveal how many downloads a particular version got using aggregated statistics that contain anonymous user information only.

  1. Personally-Identifying Information

Users of the Websites may choose to interact with H2G Lab in ways that provide us with their personally-identifying information. The amount and type of information that H2G Lab gathers depends on the nature of your interaction with us, as well as the amount of information you choose to share. We will also collect the information you provide with us in connection with creating an account on the Website. Profile information is shared publicly, as well as activity under your profile and the date your profile was created. If you report a security vulnerability to H2G Lab and request public acknowledgement, then we may publicly disclose the personal information you provided to us in connection with the report, including your name to fulfill your request for acknowledgement. In each case, H2G Lab collects such personally-identifiable information only insofar as is necessary or appropriate to fulfill the purpose of the user’s interaction with or request of H2G Lab. We will not disclose personally-identifying information other than as described in this Privacy Policy.

Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent you from engaging in certain Website-related activities or being able to access and use certain features and services.

  1. Information H2G Lab Does Not Collect

H2G Lab does not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although H2G Lab does not request or intentionally collect any sensitive personal information. If you store any sensitive personal information on H2G Lab’s servers, you are consenting to our storage of that information on our servers, which are located in the European Union.

If you're a child under the age of 13, you may not have an account on the Website. H2G Lab does not knowingly collect information from or direct any of our Website or content specifically to children under 13. If we learn or have reason to suspect that a user is under the age of 13, we will close the child’s account.

  1. Bases for Processing Your Information

Performance of a contract. The use of your information may be necessary to perform the contract that you have with us. For example, if you use our Websites to purchase Shuttle product subscriptions or services, contribute to a project, create a profile, post and comment through our Websites, or request information through our Websites, we will use your information to carry out our obligation to complete and administer that contract or request.

Legitimate interests. We use your information for our legitimate interests, such as to provide you with the best content through our Websites and communications with users and the public, to improve and promote our products and services, and for administrative, security, fraud prevention and legal purposes.

Consent. We may rely on your consent to use your personal information for certain direct marketing purposes, such as sending you newsletter updates about H2G Lab products. You may withdraw your consent at any time through the unsubscribe feature provided with each marketing email or by contacting us at the addresses given at the end of this Privacy Policy.

  1. How H2G Lab Uses and Protects Personally-Identifying Information
  1. Sharing Your Information

H2G Lab only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on H2G Lab's behalf or to provide services available on the Website, and (ii) that have agreed not to disclose it to others.

H2G Lab will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, H2G Lab discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when H2G Lab believes in good faith that disclosure is reasonably necessary to protect the property or rights of H2G Lab, third parties, or the public at large.

H2G Lab takes measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

  1. International Transfer of Information

The Website is hosted in the European Union and information we collect will be stored and processed on our servers in the European Union. Our employees, contractors and affiliated organizations that process information for us as described above may be located in the European Union or in other countries outside of your home country; by using the Website, you consent to the international transfer of your information by H2G Lab.

  1. H2G Lab Communications with You

If you are a registered user of the Websites and have supplied your email address, H2G Lab may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with H2G Lab and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. We will only send mass marketing emails with your affirmative consent. There's an unsubscribe link located at the bottom of each of the marketing emails we send you so you can stop receiving such emails at any time.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personally-identifiable information in connection with your request.

  1. Cookies, Tracking Technologies and Do Not Track
  1. Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. The Service uses cookies to help H2G Lab identify and track visitors, their usage of the Websites, and their Website access preferences. Websites visitors who do not wish to have cookies placed on their computers may set their browsers to refuse cookies before using the Websites. Disabling browser cookies may cause certain features of the Websites to not function properly.

Certain pages on the Website may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. These sites set their own cookies and we do not have access or control over these cookies. The use of cookies by third parties is not covered by our Privacy Policy.

For more information on what cookies are used, visit our Subprocessors and Cookies Policy.

  1. Tracking Technologies

We use third party tracking services, but we don’t use these services to track you individually or collect your personally identifiable-information. We use these services to collect information about how the Website performs and how users navigate through and use the Website so we can monitor and improve our content and Website performance.

Third party tracking services gather certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of the Website. We do not link this information to any of your personal information such as your user name.

  1. Do Not Track

"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third party tracking services. H2G Lab does not track your online browsing activity on other online services over time and we do not permit third-party services to track your activity on our site beyond our basic tracking, which you may opt out of. Because we do not share this kind of data with third party services or permit this kind of third party data collection for any of our users, and we do not track our users on third-party websites ourselves, we do not need to respond differently to an individual browser's Do Not Track setting.

  1. Global Privacy Practices

Information we collect will be stored and processed in the European Union in accordance with this Privacy Policy but we understand that users from other countries may have different expectations and rights with regard to their privacy. For all Website visitors and users, no matter their country of location, we will:

  • Provide clear methods of unambiguous, informed consent when we do collect your personal information;

-        Only collect the minimum amount of personal data necessary for the purpose it is collected for, unless you choose to provide us more;

-        Offer you simple methods of accessing, correcting, or deleting your information that we have collected, with the exception of information you voluntarily provide that is necessary to retain as is for the integrity of our project code as described further below; and

-        Provide Website users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.

If you are located in the European Union, you are entitled to the following rights with regard to your personal information and data:

-        Right of access to your personal data, to know what information about you we hold

-        Right to correct any incorrect or incomplete personal data about yourself that we hold

-        Right to restrict/suspend our processing of your personal data

-        Right to complain to a supervisory authority if you believe your privacy rights are being violated

-        Additional rights that may apply to you in certain instances:

-        Right of data portability (if our processing is based on consent and automated means)

-        Right to withdraw consent at any time (if processing is based on consent)

-        Right to object to processing (if processing is based on legitimate interests)

-        Right to object to processing of personal data for direct marketing purposes

-        Right of erasure of your personal data from our system (“right to be forgotten”) if certain grounds are met

To exercise your privacy rights, you can email us at the address given below in the ‘Contacting H2G Lab About Your Privacy’ section of this Privacy Policy.

  1. Data Retention and Deletion

If you already have an account on the Websites, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings.

H2G Lab will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the Website, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.

Please note that due to the open source nature of our products, services, and community, we may retain limited personally-identifiable information indefinitely. For example, if you provide your information in connection with a blog post or comment, we may display that information even if you have deleted your account as we do not automatically delete community posts. Also, as described in our Terms of Use, if you contribute to a Shuttle project and provide your personal information in connection with that contribution, that information (including your name) will be embedded and publicly displayed with your contribution and we will not be able to delete or erase it because doing so would break the project code.

  1. Contacting H2G Lab About Your Privacy

If you have questions or concerns about the way we are handling your information, or would like to exercise your privacy rights, please email us with the subject line "Privacy Concern" at Shuttle Legal.

We will respond within 30 days of receiving your message at the latest but please note for promptest response, we recommend emailing us.

  1. Privacy Policy Changes

Although most changes are likely to be minor, H2G Lab may change its privacy policy from time to time, and in H2G Lab's sole discretion. We will provide notification to users who have provided us email addresses of material changes to this Privacy Policy through our Website prior to the change taking effect by posting a notice on our home page or sending email to the email address specified in your account. H2G Lab encourages visitors to frequently check this page for any minor changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Shuttle Subprocessors and Cookies Policy

Effective date: 01/11/2018

H2G Lab provides a great deal of transparency regarding how we use your data, how we collect your data, and with whom we share your data. To that end, we provide this page, which details our subprocessors, how we use cookies, and where and how we perform any tracking on the Service.


When we share your information with third party subprocessors, such as our vendors and service providers, we remain responsible for it. We work very hard to maintain your trust when we bring on new vendors, and we require all vendors to enter into data protection agreements with us that restrict their processing of Users Data (as defined in the Privacy Policy).

When we bring on a new vendor or other subprocessor who handles our Users Data, or remove a subprocessor, or we change how we use a subprocessor, we will update this page. If you have questions or concerns about a new subprocessor, we'd be happy to help. Please contact Shuttle Support.


Shuttle uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Shuttle.

A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting the Websites; however, a cookie may store a unique identifier for each logged in user. The cookies Service sets are essential for the operation of the Websites and Service, or are used for performance or functionality. By using our Service, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you will not be able to log in or use the Service.


"Do Not Track" is a privacy preference you can set in your browser if you do not want online services — specifically ad networks — to collect and share certain kinds of information about your online activity from third party tracking services. Shuttle does not currently respond differently to an individual browser's Do Not Track setting. If you would like to set your browser to signal that you would not like to be tracked, please check your browser's documentation for how to enable that signal. There are also good applications that block online tracking, such as Privacy Badger.

We do not track your online browsing activity on other online services over time and we do not host third-party advertising on Shuttle that might track your activity on our site. We do have agreements with certain vendors, such as analytics providers, who help us track visitors' movements on certain pages on our site. Only our vendors, who are collecting data on our behalf, may collect data on our pages, and we have signed data protection agreements with every vendor who collects this data on our behalf. We use the data we receive from these vendors to better understand our visitors' interests, to understand our website's performance, and to improve our content. Any analytics vendor will be listed in our Subprocessor list above, and you may see a list of every page where we collect this kind of data below.

Google Analytics

We use Google Analytics as a third party analytics service, but we don’t use it for advertising purposes. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use Shuttle. This helps us evaluate our users' use of Shuttle; compile statistical reports on activity; and improve our content and website performance. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

Shuttle Responsible Disclosure Policy

Please email Shuttle Security to report any security vulnerabilities. We will acknowledge receipt of your vulnerability report the next business day and strive to send you regular updates about our progress. If you're curious about the status of your disclosure please feel free to email us again. If you want to encrypt your disclosure email please email us to ask for our PGP KEY.

Please refrain from requesting compensation for reporting vulnerabilities. We also try to make the confidential issue public after the vulnerability is announced.

You are not allowed to search for vulnerabilities on itself. Shuttle Community Edition is an open source software, you can install a copy yourself and test against that. If you want to perform testing without setting Shuttle up yourself please contact us to arrange access to a staging server.

Confidential issues

When a vulnerability is discovered we create a confidential issue to track it internally. Security patches are pushed to, which is not publicly accessible, and merged into the security dedicated branch. They should not appear on until the security release has been announced and updated packages are available.


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